Description
You will learn:
- Understanding working in a customer service environment
- Communication in customer service
- Principles of personal performance and development
- Principles of working in a business environment
- Work with other business environments
- Record details of customer service problems
- Deal with the customer queries, requests and problems
- Communicate with customer in writing
- Deal with incoming telephone calls from customers
- Make telephone calls to customers
- Process information about customers
- Manage time and workload
- Meet and welcome visitors in a business environment
- Contribute to sales activities in a contact Centre
- Use specific features of contact Centre system and technology
- Health and safety procedure in the workplace
- Processing sales orders
- Meeting customers’ after needs
